Shipping & Returns
Shipping Policy
Shipment to P.O. boxes or APO/FPO addresses
Yuri Game Store​ ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses only using USPS.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Yuri Game Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Yuri Game Store is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Beyond the continental US, we are also currently shipping to Canada, Mexico, and Brazil (shipping dates are over 15-20 business days).
Return & Exchange Policy
Thanks for shopping at the ​Yuri Game Store!
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have ​15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it and it must attend the following requirements:
1. Your item must be in the original packaging.
2. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.